Q & A

Common Questions 

About Counselling

Counselling process

About counselling process

Counselling is like talking to a trained person who listens and helps you with your problems or feelings. It’s like having a supportive friend who knows how to guide you through tough times.

The counsellor is someone you can trust and share your thoughts and emotions with, without feeling judged. They can help you figure out why you’re feeling a certain way and suggest ways to make things better.

It’s helpful because it gives you a chance to talk about things you might not be comfortable discussing with family or friends. The counsellor can teach you new ways to handle stress, sadness, or worries, and they can also help you understand yourself better and how to improve your relationships with others. Counsellors who specialize in treating trauma can help you to process traumatic events, such as abuse or neglect in your childhood to help you to leave the past in the past.

Overall, counselling is about making your life happier and healthier by working through challenges and finding solutions. It’s a positive step towards personal growth and well-being.

  • You have a hard time managing your stress
  • You feel it’s time to address your mental health
  • Your negative emotions often take over your rational thinking
  • You take on your emotional distress onto your loved ones
  • Your past holds you back from fully enjoying your present
  • You have unhealthy coping skills
  • You are going through a transition

Deciding whether counselling is right for you depends on your individual needs, circumstances, and feelings. Here are some factors to consider when determining if counselling is a good fit for you:

  • Feeling Overwhelmed: If you’re feeling really stressed, sad, or anxious and it’s affecting your daily life.
  • Dealing with Big Changes: If you’re going through major changes like a breakup, loss of a job, or moving to a new place and finding it tough to cope.
  • Confusion or Feeling Stuck: If you’re feeling confused, lost, or not sure what to do about certain aspects of your life.
  • Issues in Relationships: If you’re having problems with family, friends, or your partner and need help to improve communication and resolve conflicts.
  • Using Unhealthy Coping Methods: If you’re turning to things like alcohol, drugs, or self-harm to deal with emotions, and want to find healthier ways to cope.
  • Dealing with Past Hurts: If you’ve been through something difficult in the past and it’s still affecting you now.
  • Lack of Support: If you don’t feel like you have people you can talk to or you’re uncomfortable discussing certain things with friends or family.
  • Wanting to Understand Yourself Better: If you’re curious about why you feel a certain way or why you behave in certain patterns.
  • Physical Symptoms: If you have unexplained physical symptoms like headaches or stomach issues that might be linked to stress or emotions.
  • Being Open to Help: If you’re willing to try talking to a counselor and see if it might be helpful for you.

Remember, seeking counselling doesn’t mean something is wrong with you; it’s about finding support and tools to make your life better and happier. If you’re not sure, you can book a free no-obligation consultation to see if it feels right for you. The decision is entirely up to you and what you think will make you feel better.

Counselling sessions typically last between 50 minutes to 1.5 hours. This gives you enough time to talk about your concerns and feelings without feeling rushed. Some sessions might be a bit shorter or longer, depending on the therapist’s style or the type of counselling you’re doing. It’s good to discuss the session duration with your counsellor so you both can find what works best for you.

The number of counselling sessions you’ll need depends on your specific situation and how quickly you make progress. Some people might feel better after just a few sessions, while others might need more time to work through their concerns. It’s like learning something new – some people grasp it quickly, while others need more practice to get the hang of it.

You and your counsellor will work together to figure out what’s best for you. If you have specific goals or things you want to work on, the number of sessions could be based on that. Just remember that counselling is about helping you, and there’s no fixed or right number of sessions. It’s okay to take it one step at a time and see how you feel along the way. Your counsellor will be there to support you throughout the process.

Yes, we absolutely do. All our therapists offer virtual sessions in addition to in-person meetings. All virtual sessions are done through our secure video platform or by phone.

You can call our office at 604-209-9926, send us an email info@moderntherapy.ca or send us a message from our website https://moderntherapy.ca/contact-us/

Our intake coordinator might ask you a few questions to understand your needs and what type of counselling you are seeking. You can ask about the counsellor’s fees, payment options, cancellation policy, and any other logistics you need to know.

You can ready to book an appointment, you can book yourself with any therapist here https://tatianamaranda.janeapp.com Some counsellors may offer flexible scheduling options, including evenings or weekends.

When you book a session, you will receive a confirmation email with the date and time of your appointment. You will also receive a reminder 2 days before your session and a text message (if you opt-in) on the day of your session.

You will also see some suggestions to ensure the quality of your online sessions if you meet your therapist virtually. 

You will also receive an invitation to fill out an intake form with a questionnaire before your first appointment. These forms help the counsellor understand your concerns better. 

Yes, absolutely. We all have lives and sometimes something comes up. Talk to our office to reschedule your appointment or do it yourself on our Jane booking system. We offer a 24-hour window before your session to change your booking.

Yes, you can choose a counsellor to work with, however, if you are not sure which counsellor is more suitable to your needs, talk to our intake coordinator who will help you to find the best therapist for you. You can book a free consultation with a counsellor (or two or three) to get a feel for how it is working with them. We all offer a no-obligation free 15-20 min consultation to help you to decide.

We offer individual sessions as well as couples and family therapy.

Privacy and Confidentiality

Privacy and Confidentiality

Yes, counselling is confidential. That means whatever you talk about with your counsellor will be kept private and won’t be shared with anyone else including family members, friends, or employers without your written permission. You can feel safe and comfortable sharing your thoughts and feelings, knowing that they will be kept confidential.

However, there are a few exceptions to this rule.

  • If your counsellor believes that you might be in danger or if someone else might be in danger, they may need to break confidentiality to make sure everyone is safe. But, they will always try to talk to you about it first and do their best to handle the situation responsibly.
  • If your therapist assumes that a vulnerable person, such as a child or an orderly is being abused or neglected we need to report the issues.
  • In case of subpoena. If you are involved in a legal process and a judge decides there is a need to see counselling notes, they might issue a subpoena to send them our counselling notes.

At the beginning of counselling, your counsellor will explain their confidentiality policy to you, including any legal limits to confidentiality. You’ll have the opportunity to ask questions and provide your informed consent before starting the counselling process.

Counselling records are kept securely and are typically only accessible to the counsellor and their authorized staff. They are not shared with third parties unless required by law or with your permission.

If you are using online counselling platforms or apps, it’s essential to choose reputable services that prioritize client confidentiality and data security.

It’s very important to have open communication with your counsellor about confidentiality and any concerns you might have. We want you to feel comfortable and confident in the therapeutic process. counselling is meant to be a safe and supportive space for you to work through your concerns, and confidentiality plays a vital role in ensuring that trust and openness are maintained.

Overall, the main goal of confidentiality is to create a trusting and safe environment for you to talk openly about your concerns without worrying about others knowing your private information.

At Modern Therapy, we take the privacy and security of your sessions to the highest standards. We use a secure video platform and our servers are located in Canada according to the PIPEDA (Personal Information Protection and Electronic Documents Act) in Canada, an equivalence to HIPPA in the United States. This ensures the privacy and security of our online sessions. Email communication unfortunately is not, so we use email messaging to discuss any private information.

First Session

First Counselling Session

Take some time to think about what you want to discuss in your first session. It’s okay if you don’t have everything figured out; counsellors are there to help you explore your concerns.

Don’t hesitate to ask any questions you have about the counselling process or the counsellor’s approach during your initial contact. Taking the step to schedule a counselling appointment is an essential part of seeking support and working toward personal growth and well-being.

During your first counselling session, you can expect the counsellor to make you feel comfortable and welcome. They’ll introduce themselves, and you’ll get a chance to do the same. They will ask some questions to get to know you better, like what brings you to counselling and what challenges you’re facing.

You’ll have the chance to share your thoughts and feelings, and the counsellor will listen without judging. They might ask about your background and experiences to better understand your situation.

They’ll also talk about what counselling is all about, how it works, and what you can expect in future sessions. If you have any questions, feel free to ask them.

The first session is a time for you to get to know the counsellor and for them to understand your needs. It’s okay if you’re feeling nervous or unsure. The counsellor is there to support you and create a safe space for you to talk openly.

As you continue with counselling, you and the counsellor will work together to explore your concerns, set goals, and make positive changes in your life. Remember, counselling is about helping you, and you can take things at your own pace.

Counselling coverage

About counselling coverage

  • Extended Medical Health Care Plan

Great-West Life, Sunlife Insurance, Pacific Blue Cross, Green Shield Insurance, Manulife and other healthcare providers might be offering reimbursement for counselling services and offer counselling coverage.

Check with your individual policy if they cover the services of ‘clinical counsellors’. If these services are not listed in your policy you might still be covered as many insurers recently added counselling to their coverage. Check with your HR department or the insurer. A doctor’s note might be required.

Such companies as Telus, and LuluLemon have substantial coverage for counselling services.


  • Employee Assistance Programs (EAP) and Student Assistance Programs (SAP)

After you exhausted your extended health coverage benefits you still have access to short–term counselling through your EAP / SAP program at your work or school. Talk to your employer or directly to EAP company to set you up with a counsellor you chose to work with.

Our therapists are registered with EAP companies Aspiria, Arete and some other companies. All you have to do is to ask them to connect you with a therapist you have chosen to work with.


  • ICBC Subsidized Counselling under Part 7 Benefits

If you have a current ICBC claim you are eligible for counselling among other health services. You are automatically pre-approved for 12 sessions after the date of your accident.


  • Sliding Scale, Counselling Packages, Intern Counselling

Limited spots are available for those who are not able to pay the full price and don’t have any coverage. Please send us an email and we will figure something out.

Unfortunately, we are not able to do direct billing to insurance companies. However as soon as your payment goes through, almost instantly you receive a receipt in your email with all the information needed for speedy reimbursement.

ICBC and WorkSafeBC are the only companies we are able to bill directly,

The cost of counselling can vary a lot depending on where you live and the type of counsellor you choose and ranges from $40 to $170 per session.

If you have health insurance that covers mental health services, it could help with the cost. Some counsellors may also offer sliding scale fees or discounts based on your financial situation.

Please talk to the counsellor, we can be creative if your financial situation doesn’t allow you to pay in full. Also, if the cost is a concern, we can share with you some resources of the clinics that offer more affordable or even free counselling services.

Taking care of your mental health is important, and there are options available to help you access the support you need.

Modern Therapy is proud to have intern counsellors on our team, who offer low-cost counselling services. Our interns are very passionate and eager to help you with many of your mental health concerns. Interns are directly supervised by our most experienced counsellor (so, instead of one therapist you get two!)

Generally, we don’t sell counselling packages, as your situation can change and we can not charge for the sessions that didn’t occur.


About therapeutic modalities

All therapists at the clinic have appropriate training in the counselling psychology field, including Masters level degrees. In addition, we always enhancing and improving our skills as therapists through additional training in trauma treatment, couples and family counselling and others.

All therapists are licensed to work in BC and some other provinces in Canada and are members of BC and Canadian counselling associations, which require the highest ethical and therapeutic standards for all our practitioners.

Modern Therapy is a multi-disciplinary clinic with a staff of Therapists, Counselors, and Coaches specialized in treating trauma, relationship issues, self-esteem, PTSD, anxiety, depression, and more. Our expert therapy staff is trained in EMDR, EFT and Gottman Method for couples therapy, EFT for Individuals as well as other approaches.

Modern Therapy stands out as a diversely staffed clinic with therapists from all walks of life, allowing you to connect with a professional that not only understands you but has also walked in your shoes.

Couples and Relationships

About couples counselling

Most people come to couples therapy with the goal to improve their communication patterns. While changing your behaviour can lead to better communication with your partner, it’s not enough to feel more connected. In couples therapy, we take the attachment perspective on our behaviour when it comes to relationships.

There is plenty of advice in the media on how to deal with disagreements. Being big on self-help I remember myself making a ‘manual’ for my then-husband on how to approach a conflict – what to do, what to say, where to stand… Unfortunately, it didn’t work. No matter how much he was willing to do all that for me, we fell back into the old patterns. When we force changes, they are not sustainable.

How many times did you make well-intentional decisions to get back to the gym, start a healthier diet or be more positive? After a while, we all fall back into our habitual patterns.

Although different behaviour and better communication are the goals of couples therapy, we are not forcing partners to do or say different things. Behavioural changes are more sustainable if they happen more organically, and the partners are genuinely willing to change unwanted behaviour.

We need to understand that the way we show up in our romantic relationships we learned in our families. Then we gain our own relationship experience and bring our values, beliefs, habits, fears and insecurities into our marriage.

I hear often from clients ‘Gosh, how couldn’t I see that before?’ And it’s totally understandable, it’s difficult to have another perspective if you are taught only one. That’s what we offer in couples therapy. A therapist will show you where your communication breaks down. You will be more clear on your own needs and your partner’s needs. Then, in the safety of a therapy session, you will practice new skills and different ways of communication.

Research shows EFT is roughly to be 75 percent effective. EFT is also proven to work with various cultures and with additional issues such as traumas, parenting of chronically ill children or infertility.

It depends on a unique situation and works outside of the sessions. They suggest the average amount of successful couples counselling takes about 12-16 sessions.

If your insurance covers ‘clinical counsellor’ services, you are covered for couples therapy. Check our therapists who offer the EFT or the Gottman model of therapy with couples.

We meet, usually, once a week by video. Together with the therapist you will learn and practice new skills: recognizing what’s behind your partner’s defensiveness. You will also learn to ask for what you need in a way that your partner responds to your needs. One of the tasks of couples therapy is to change that rigid habitual pattern of communication that doesn’t resolve anything but bring more distress and disconnection.

We will show you how to trace that cycle of distress so you can notice the alarm right away and respond differently.

You will learn very practical tools to deepen intimacy with your partner and keep that communication open. In couples therapy, you will learn a lot about yourself and your partner and start connecting on a deeper level.

Don’t wait till it’s too late. All that you need is to commit to one session. Then you can decide whether this is for you.